Welcome to Kerala Ayurvedic Hospital - KAH (“we”, “us” or “our”). Your privacy matters to us. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit kah.life, use our online services, or receive treatment at Kerala Ayurveda Hospital.
1. Information We Collect
We collect two types of information:
- Personal Information you provide: name, phone number, email, postal address, appointment details, payment information (when provided), and any health and medical information you voluntarily share for diagnosis, treatment, or consultation.
- Automatically collected information: IP address, device/browser type, pages viewed, access times, referral URLs, and cookies or similar technologies used to improve site functionality.
2. How We Use Your Information
- To schedule and manage appointments and consultations.
- To provide and personalize medical treatment and follow-up care.
- To communicate important updates, confirmations, reminders, and educational health content (only if you consent).
- To process payments and manage billing (when applicable).
- To improve our website, services, and patient experience through analytics and feedback.
3. Medical and Sensitive Information
Medical information you provide is treated as highly confidential. We collect and store health data only when necessary for providing healthcare services. We will not disclose your health information except with your explicit consent or as required by law (for example, public health reporting or court orders).
4. Cookies & Tracking
We use cookies and similar technologies to operate the website, remember preferences, and analyze site usage. You can control cookies through your browser settings; however, disabling cookies may affect site functionality.
5. Sharing & Disclosure
We do not sell or rent personal data to third parties. We may share data in the following limited cases:
- With healthcare professionals involved in your care (with consent) to provide treatment.
- With trusted service providers (payment processors, hosted services) under confidentiality agreements.
- When required by law, such as responding to a legal process or public health authority request.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal and health information (SSL for the website, access controls, and secure backups). However, no internet-based system can be guaranteed 100% secure.
7. Storage & Retention
We retain personal and medical records as required by law and for as long as necessary to provide care and for legitimate administrative reasons. If you request deletion and it is legally permissible, we will remove or anonymize your data.
8. Your Rights
You may:
- Request access to the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal data (subject to legal retention obligations).
- Withdraw consent for marketing communications at any time.
To exercise these rights, contact us using the details below.
9. Children’s Privacy
Our services are not intended for children under 18 without parental or guardian consent. We do not knowingly collect personal information from children under 18.
10. Third-Party Links
Our site may link to external websites (e.g., payment portals or social media). We are not responsible for the privacy practices of those sites. Please review the privacy policy of any third-party service you use.
11. Changes to this Policy
We may update this Privacy Policy periodically. We will post the updated policy on this page with a new “Last updated” date. Continued use of the website after such changes constitutes acceptance.
12. Contact Us
If you have questions, requests, or concerns about this Privacy Policy or how we handle your data, please contact us: Link
